Our Five-Step Customer Journey
Our Five-Step Customer Journey (Explained)
Our Five-Step Customer Journey (Explained)
Our five-step customer journey is designed to highlight key stages of our process, from onboarding to delivering the desired measurable results. This approach allows us to pause and review at each stage, ensuring that we remain aligned with our clients and maintain clear communication and teamwork throughout the entire process.
Our Five-Step Customer Journey (Explained)
Our Five-Step Customer Journey (Explained)
Our Five-Step Customer Journey (Explained)
- Know Your Customer/Introduction: To maximise our chances of success, we need to gain a comprehensive understanding of your company, its leaders, and its teams. It's essential to identify your unique selling proposition (USP), the services you offer, your current successes, and the areas in which you can improve. Additionally, we must asse
- Know Your Customer/Introduction: To maximise our chances of success, we need to gain a comprehensive understanding of your company, its leaders, and its teams. It's essential to identify your unique selling proposition (USP), the services you offer, your current successes, and the areas in which you can improve. Additionally, we must assess how open your teams are to change and their commitment to driving the company forward. Finally, we should review your existing data analysis.
- Collection of Current Data & Analysis: To gain a clear understanding of your company's position and to establish measurable outcomes, we need to review your current reporting and analysis practices. Data is essential; without it, assessing your company's performance is akin to testing the temperature by simply putting your finger in the air. We will provide guidance on the best reporting methods for each area of your business and aim to create a transparent relationship that allows you to evaluate our contributions to your company.
- Find Solutions & Agreement: Once we have completed steps 1 and 2, we will provide you with a comprehensive action plan. This will include a detailed overview of your company and a clear strategy to enhance customer engagement, drive success, and ultimately increase sales conversions. We will collaborate with your team to establish a pathway that works for everyone involved. Once we have agreed on this approach, we can move forward to the next stage of the process.
- Implementation & Monitoring Success: We will implement our action plan and collaborate with you to regularly monitor and assess. This is the most critical phase, and we need input from all parties involved to maximise our chances of success. While we work to refine your personalised plan, there may be challenges along the way, but we will remain actively engaged and provide constant support.
- Follow Up & Measurable Results: Once we confirm that the deliverables identified in Step 1 have been completed, we will provide you with a comprehensive summary of our work together. This will include the processes introduced, reporting, and measurable results to demonstrate our progress.
Maintaining Customer Relationships
Our Five-Step Customer Journey (Explained)
Maintaining Customer Relationships
We value our ongoing relationships with our clients at JMI Sales & Marketing. As your business grows and changes, we’re here to help you review and improve where needed. Since we already know your business, we can support you more effectively. Feel free to reach out to our team anytime with questions - we’re always happy to help.